This topic describes the procedure for upgrading your service provider appliance.

Note: For information about upgrading from Horizon DaaS 9.0.0 to Horizon DaaS 9.0.1, see the Horizon DaaS 9.0.x Release Notes.


  1. Log into the Horizon Version Manager portal.
  2. Click Jobs > Horizon DaaS Upgrade Management Appliances.
    Note: Appliances must be in the root folder in vCenter. If not, the system cannot find the specified VMs and the job fails.
  3. Fill out the info based on the details in the Service Provider Upgrade Worksheet and click Run Job Now.
    Note: If you did not change the Template OVA password, the value in the Default-Template-Password text box must be Desktone1.
  4. Click the top left Log Output button and monitor the upload status on the bottom left of the browser page.
    If your job fails at this point with error:
    Appliance# already exists
    then delete from the disk the VMs in the vCenter folder named 20.2.0.x.x.
  5. The following output appears in the log when the job has finished successfully:

    You can also scroll to the top of the page and verify that the job has a green check next to the job name.

  6. Verify the new version:
    1. Log into Service Center using the new IP address.
    2. Click the Version hyperlink at the bottom of the page.

      You can also click appliances and see the updated versions.

  7. Update DNS records so that the records for Service Provider appliance A point to the new IP addresses.
    Note: If you have any bookmarks pointing to the old vCenter IP, you must update them.
  8. If you are using a single vCenter Server configuration, after the tenant appliances are deployed you must set the allow.shared.hostmanager policy to true.
    Important: Using a single vCenter Server configuration is not considered a best practice for production environments. Use this configuration for demonstration or limited-use environments only.
    1. In Service Center, click tenants > policy.
      The Policy configuration page displays.
    2. Click an empty area of the page to the right or left of the policy list.
    3. Type dtpolicy.
      Additional hidden policies display in the list.
    4. If allow.shared.hostmanager is set to false (the default value), double-click on the word false to edit the value.
    5. Enter true and click OK.