Before installing the software required to connect to desktops, complete the following pre-installation steps.

Procedure

  1. Uninstall all software components related to all other protocols.
    Note: You must uninstall all software components related to all other protocols (e.g. HDX, RGS). If you do not uninstall these other protocol components, your template will be corrupted and you will no longer successfully boot into Windows. This warning does not apply to RDP; the presence of RDP components does not cause problems.
  2. Update VMware Tools.
  3. Make sure that port 443 is not being used by any other software.
  4. Enable the Windows Firewall if not already enabled.
  5. Make sure that the following ports are open to TCP and/or UDP traffic as indicated:
    Port(s) Source Destination TCP UDP
    4172 Unified Access Gateway VM x x
    443 Tenant Appliance VM x
    22443 Unified Access Gateway VM x