You can failover a failed data center's primary node.
Note: Wait for all appliances to come online before beginning this procedure.
To failover a failed data center's primary node to a healthy data center's primary node, follow the procedure below.
- In the Service Center, select appliances > maintenance.
- In the Fail Over section of the page, enter the following information.
Field Description Organization id Org ID of the appliance to which the failover will be done. Data Center name Name of the Data Center where the appliance is residing to which the failover will be done. DB instance name Name of database instance for failover. Element ID: ID of the Desktop Manager to list New Master IP for failover. This option is visible when DB instance name is 'edb'. New master IP eth0 IP of the appliance to which the failover will be done.
- Click the FailOverMaster button.
- Restart the service provider appliances.