Before installing the software required to connect to desktops, complete the following pre-installation steps.

Procedure

  1. Uninstall all software components related to all other protocols.
    Note:

    You must uninstall all software components related to all other protocols (e.g. HDX, RGS). If you do not uninstall these other protocol components, your template will be corrupted and you will no longer successfully boot into Windows. This warning does not apply to RDP; the presence of RDP components does not cause problems.

  2. Update VMware Tools.
  3. Make sure that port 443 is not being used by any other software.
  4. Enable the Windows Firewall if not already enabled.
  5. Make sure that the following ports are open to TCP and/or UDP traffic as indicated:

    Port(s)

    Source

    Destination

    TCP

    UDP

    4172

    Unified Access Gateway

    VM

    x

    x

    443

    Tenant Appliance

    VM

    x

    22443

    Unified Access Gateway

    VM

    x

What to do next

Install the DaaS Agent