DaaS service providers and managed service providers (MSPs) are increasingly targeting the SMB market. Creating a separate tenant for each customer will consume significantly more resources than might be necessary for customers who typically need no more than 20 desktops or sessions. MSPs prefer a shared tenant where they can provision each customer into its own pool, but maintain logical separation between the pools. This type of shared tenant will be referred to in this context as a Super Tenant.

It is assumed that the MSP will manage Administration Console, Active Directory, and user/group mappings to the pool on behalf of the individual customers. Some MSPs will also need to separate customers across hosts either for security reasons or for Microsoft licensing compliance.