If the remote desktop operating system stops responding, you might need to restart a remote desktop. Restarting a remote desktop is similar to using the Windows operating system restart command. The remote desktop operating system usually prompts you to save any unsaved data before it restarts.

You can restart a remote desktop only if a Horizon administrator has enabled the restart feature for the remote desktop.

For information about enabling the desktop restart feature, see the Setting Up Virtual Desktops in Horizon or Setting Up Published Desktops and Applications in Horizon document.


  • Use the Restart command.
    Option Action
    From the sidebar When connected to a remote desktop, click the Open Menu toolbar button next to the remote desktop name in the Running list in the sidebar and select Restart.
    Using a URI To restart a desktop, use the URI https://ConnectionServerFQDN?desktopId=desktop_name&action=restart.


The operating system in the remote desktop restarts and the client disconnects and logs off from the remote desktop.

What to do next

Wait an appropriate amount of time for the system to restart before you attempt to reconnect to the remote desktop.

If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See Reset Remote Desktops or Published Applications.