If your company participates in the VMware Customer Experience Improvement Program (CEIP), and data sharing is enabled on the client, VMware collects data about the client system.

VMware collects data on the clients to prioritize hardware and software compatibility. If a Horizon administrator has opted to participate in the CEIP, VMware collects anonymous data about your deployment to improve the response to customer requirements. No data that identifies your organization is collected. Client information is sent first to Connection Server and then on to VMware, along with data from servers, desktop pools, and remote desktops.

To participate in the CEIP, the administrator who installs Connection Server can opt in while running the Connection Server installation wizard, or an administrator can set an option in Horizon Console after the installation.

Table 1. Client Data Collected for the CEIP
Description Field name Is This Field Made Anonymous? Example Value
Company that produced the application <client_vendor> No VMware
Product name <client_product> No

VMware Horizon HTML Access

Client product version <client_version> No 2012-8.1.0-xxxxxxxx
Client binary architecture <client_arch> No

Examples include the following values:

  • browser
  • arm
Native architecture of the browser <browser_arch> No

Examples include the following values:

  • Win32
  • Win64
  • MacIntel
  • iPad
  • Linux armv81 (for Android Chrome support)
Browser user agent string <browser_user_agent> No

Examples include the following values:

  • Mozilla/5.0 (Windows NT 6.1; WOW64)
  • AppleWebKit/703.00 (KHTML, like Gecko)
  • Chrome/3.0.1750
  • Safari/703.00
  • Edge/13.10586
Browser's internal version string <browser_version> No

Examples include the following values:

  • 7.0.3 (for Safari),
  • 44.0 (for Firefox)
  • 13.10586 (for Edge)
Browser's core implementation <browser_core> No

Examples include the following values:

  • Chrome
  • Safari
  • Firefox
  • Internet Explorer
  • Edge
Whether the browser is running on a handheld device <browser_is_handheld> No true