You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem.

Resetting a remote desktop is the same as pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting published applications quits all open applications.

Resetting published applications quits the applications without saving any unsaved data. All open published applications are closed, even applications that come from different RDS server farms.

You can reset a remote desktop only if a Horizon administrator has enabled the reset feature for the remote desktop and the remote desktop is powered on. You can reset only one remote desktop at a time.

Procedure

  • ♦ Use the Reset command.
    Option Action
    Reset a remote desktop from the desktop selector window From the desktop and application selector window, click the […] button next to the desktop icon and select Reset.
    Reset a remote desktop from the sidebar
    • When connected to a remote desktop, click the Open Menu toolbar button next to the desktop name in the Running list in the sidebar and select Reset.
    • When not connected to a remote desktop, click the [...] button next to the remote desktop name in the Available list in the sidebar and select Reset.
    Reset a remote desktop using an URI To reset a remote desktop, use the URI https://ConnectionServerFQDN?desktopId=desktop_name&action=reset.
    Reset published applications from the application selector window From the desktop and application selector window, before connecting to a remote desktop or published application, to reset all running published applications, click the Settings toolbar button in the upper-right corner of the screen, and click Reset.
    Reset published applications from the sidebar To reset all running applications, click the Open Settings Window toolbar button at the top of the sidebar, and click Reset.

Results

When you reset a remote desktop, the operating system in the remote desktop restarts and the client disconnects and logs out from the remote desktop. When you reset published applications, the published applications quit.

What to do next

Wait an appropriate amount of time for system to restart before attempting to reconnect to the remote desktop or published application.