Configure Media Optimization for Microsoft Teams in HTML Access

This topic describes how to configure the Media Optimization for Microsoft Teams feature for the HTML Access Web client. Support for Media Optimization for Microsoft Teams in HTML Access is dependent on the launch of the WebRTC 1.0 update for Microsoft software.

The Media Optimization for Microsoft Teams feature redirects media processing of audio calls, video calls, and desktop shares to be handled by the client machine instead of the agent machine. For detailed information about the feature, see Configuring Media Optimization for Microsoft Teams.

Prerequisites

The Media Optimization for Microsoft Teams feature is dependent on Microsoft's launch of the WebRTC 1.0 update for its products. At the time of this writing, Microsoft has released WebRTC 1.0, so this feature is turned on by default for HTML Access. You can view the current status of the WebRTC 1.0 update by visiting the Microsoft website, navigating to the Microsoft 365 roadmap page, and searching for "VDI".

Procedure

1. Click the Settings toolbar button in the upper-right corner of the desktop and application selector window.
2. Turn on or turn off the Enable Media Optimization for Microsoft Teams option.
   This option is turned on by default.
3. If you have enabled Media Optimization for Microsoft Teams, specify whether to allow screen-sharing capabilities in Microsoft Teams.
   • To allow screen-sharing capabilities, turn on the Enable screen sharing for Microsoft Teams virtualization option. Screen shares will be redirected to the client machine for media processing.
   • To block screen-sharing capabilities, turn off the Enable screen sharing for Microsoft Teams virtualization option. Screen-sharing controls will be unavailable in Microsoft Teams.
4. Click Close to save your changes.