You can enable certain settings that affect keyboard behavior for certain key combinations.

Web browsers allow some key presses and key combinations to be sent to both the client system and the destination system. For other keys and key combinations, the input processing occurs locally and not on the destination system. The key combinations that work on your system depend on the browser software, the client operating system, and the language settings.

Without certain settings, the following keys and keyboard combinations often do not work in remote desktops.
  • Windows key combinations.
  • Alt+Backspace.
    Important: To input Ctrl+Alt+Del, use the Send Ctrl+Alt+Delete toolbar button at the top of the sidebar.
  • Caps Lock+modifier_key (such as Alt or Shift).

To simulate pressing the Windows key in desktops, activate the corresponding shortcut mapping as described in Configure Keyboard Shortcut Mappings.

  • For Windows client devices, activate the Control+Win mapping.
  • For Mac client devices, activate the Control+Command mapping.
  • For Chrome client devices, activate the Control+Search mapping.
Note: If you are using a Mac, you can map the Command key to the Windows Ctrl key when you use the key combinations to select, copy, and paste text. To enable these features, activate the corresponding shortcut mapping as described in Configure Keyboard Shortcut Mappings.

Windows key combinations do not work for published applications. These key combinations do work for Windows Server 2019/2022 and Windows 11 remote desktops and published desktops.

Some key combinations that work in remote desktops that have a Windows Server 2012 R2 operating system do not work in remote desktops that have a Windows 10 operating system.

Note: For a list of the default keyboard shortcuts for your client OS, refer to your client OS documentation. For a list of the default Windows shortcuts, refer to the Microsoft Windows website ( http://windows.microsoft.com).