If the remote desktop operating system stops responding, you might need to restart a remote desktop. Restarting a remote desktop is similar to using the Windows operating system restart command. The remote desktop operating system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if an administrator has activated the restart feature for the remote desktop and the remote desktop is powered on. You can restart only one remote desktop at a time.
For information about activating the desktop restart feature, see the Windows Desktops and Applications in Horizon 8 document.
- ♦ Use the Restart command.
Option Action From the sidebar
- When connected to a remote desktop, click the Open Menu toolbar button next to the remote desktop name in the Running list in the sidebar and select Restart.
- When not connected to a remote desktop, click the [...] button next to the remote desktop name in the Available list in the sidebar and select Restart.
From the desktop and application selection window Right-click the desktop icon or click the […] button next to the desktop icon, and select Restart. Using a URI To restart a desktop, use the URI
The operating system in the remote desktop restarts and the client disconnects and logs out from the remote desktop.
What to do next
Wait an appropriate amount of time for the system to restart before you attempt to reconnect to the remote desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See Reset Remote Desktops or Published Applications.