In some cases, when connecting to a remote desktop or application for the first time, you might be prompted by the browser to accept the self-signed certificate used by the remote machine. You must trust the certificate before the connection can be made to the remote desktop or application.
Most browsers will give you the option to permanently trust the self-signed certificate. If you do not choose to permanently trust the certificate, you must verify the certificate every time you restart your browser. If you are using a Safari browser, you must permanently trust the security certificate in order to establish the connection.
- If your browser presents an untrusted certificate warning or a warning that your connection is not private, examine the certificate to verify that it matches the certificate that is used by your company.
You might need to contact your View administrator for assistance. For example, in a Chrome browser, you might use the following procedure.
- Click the lock icon in the address bar.
- Click the Certificate information link.
- Verify that the certificate matches the certificate that is used by your company.
You might need to contact your View administrator for assistance.
- Accept the security certificate.
Each browser has its own browser-specific prompts for accepting or always trusting a certificate. For example, in a Chrome browser, you can click the Advanced link on the browser page, and click Proceed to server-name (unsafe).
In a Safari browser, use the following procedure to permanently trust the certificate.
- Click the Show Certificate button when the untrusted certificate dialog box appears.
- Select the Always Trust check box and click Continue.
- When prompted, provide your password and click Update Settings.
The remote desktop or application is launched.