If your company participates in the customer experience improvement program, VMware collects data from certain client fields. Fields containing sensitive information are made anonymous.

VMware collects data on the clients to prioritize hardware and software compatibility. If a Horizon administrator has opted to participate in the customer experience improvement program, VMware collects anonymous data about your deployment to improve VMware's response to customer requirements. No data that identifies your organization is collected. Client information is sent first to Connection Server and then on to VMware, along with data from servers, desktop pools, and remote desktops.

To participate in the VMware customer experience improvement program, the administrator who installs Connection Server can opt in while running the Connection Server installation wizard, or an administrator can set an option in Horizon Administrator after the installation.

Table 1. Client Data Collected for the Customer Experience Improvement Program
Description Field name Is This Field Made Anonymous? Example Value
Company that produced the application <client-vendor> No VMware
Product name <client-product> No

VMware Horizon HTML Access

Client product version <client-version> No 4.4.0-build_number
Client binary architecture <client-arch> No Examples include the following values:
  • browser
  • arm
Native architecture of the browser <browser-arch> No Examples include the following values:
  • Win32
  • Win64
  • MacIntel
  • iPad
Browser user agent string <browser-user-agent> No Examples include the following values:
  • Mozilla/5.0 (Windows NT 6.1; WOW64)
  • AppleWebKit/703.00 (KHTML, like Gecko)
  • Chrome/3.0.1750
  • Safari/703.00
  • Edge/13.10586
Browser's internal version string <browser-version> No Examples include the following values:
  • 7.0.3 (for Safari),
  • 44.0 (for Firefox)
  • 13.10586 (for Edge)
Browser's core implementation <browser-core> No Examples include the following values:
  • Chrome
  • Safari
  • Firefox
  • Internet Explorer
  • Edge
Whether the browser is running on a handheld device <browser-is-handheld> No true