You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem. Resetting published applications quits all open applications.

About this task

Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting published applications is the equivalent of quitting the applications without saving any unsaved data. All open published applications are closed, even applications that come from different RDS server farms.

You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the desktop.

Procedure

Use the Reset command.

Option

Action

Reset published applications from the application selector screen

From the desktop and application selector screen, before connecting to a remote desktop or published application, to reset all running published applications, click the Settings toolbar button in the upper-right corner of the screen, and click Reset.

Reset a remote desktop from the sidebar

When connected to a remote desktop, click the Open Menu toolbar button next to the desktop name in the Running list in the sidebar and select Reset.

Reset published applications from the sidebar

To reset all running applications, click the Open Settings Window toolbar button at the top of the sidebar, and click Reset.

Reset a remote desktop using an URI

To reset a remote desktop, use the URI https://ConnectionServerFQDN?desktopId=desktop_name&action=reset.

Results

When you reset a remote desktop, the operating system in the remote desktop reboots and Horizon Client disconnects and logs off from the desktop. When you reset published applications, the applications quit.

What to do next

Wait an appropriate amount of time for system startup before attempting to reconnect to the remote desktop or published application.