Sometimes, when connecting to a remote desktop or application for the first time, the browser might prompt you to accept the self-signed certificate that the remote machine uses. You must trust the certificate before you can connect to the remote desktop or published application.
Most browsers give you the option to trust the self-signed certificate permanently. If you do trust the certificate permanently, you must verify the certificate every time you restart your browser. If you are using a Safari browser, you must trust the security certificate permanently to establish the connection.
- If the browser presents an untrusted certificate warning, or a warning that your connection is not private, examine the certificate to verify that it matches the certificate that your company uses.
You might need to contact your system administrator for assistance. For example, in Chrome, you might use the following procedure.
- Click the lock icon in the address bar.
- Click the Certificate information link.
- Verify that the certificate matches the certificate that your company uses.
You might need to contact your system administrator for assistance.
- Accept the security certificate.
Each browser has its own browser-specific prompts for accepting or always trusting a certificate. For example, in a Chrome browser, you can click the Advanced link on the browser page, and click Proceed to server-name (unsafe).
In a Safari browser, use the following procedure to trust the certificate permanently.
- Click the Show Certificate button when the untrusted certificate dialog box appears.
- Select the Always Trust check box and click Continue.
- When prompted, provide your password and click Update Settings.
The remote desktop or published application starts.