Horizon Help Desk Tool administrators must have certain privileges to perform troubleshooting tasks in Horizon Console.
The following table lists common tasks that the Horizon Help Desk Tool administrator can perform and shows the privileges to perform each task.
| Tasks | Required Privileges |
|---|---|
| Read-only access to Horizon Help Desk Tool. | Manage Help Desk (Read Only) |
| Manage global sessions. | Manage Global Sessions |
| Can log in to Horizon Console. | Console Interaction
Note:
The Console Interaction privilege is automatically added to new roles and does not appear in the list of global privileges in Horizon Console. |
| Perform all machine and session-related commands. | Manage Machine |
| Reset or restart machines. | Manage Reboot Operation |
| Disconnect and log off sessions. | Manage Sessions |
| Manage remote processes and applications. | Manage Remote Processes and Applications |
| Remote assistance to the virtual desktop or published desktop. | Remote Assistance |
| Disconnect, logoff, reset, and restart operations for global sessions. | Manage Help Desk (Read Only) and Manage Global Sessions |
| Reset and restart operations for local sessions. | Manage Help Desk (Read Only) and Manage Reboot Operation |
| Remote assistance operations. | Manage Help Desk (Read Only) and Remote Assistance |
| End remote processes and applications. | Manage Help Desk (Read Only) and Manage Remote Processes and Applications |
| Perform all tasks in Horizon Help Desk Tool. | Manage Help Desk (Read Only), Mange Global Sessions, Manage Reboot Operation, Remote Assistance, and Manage Remote Processes and Applications |
| Remote assistance operations and end remote processes and applications. | Manage Help Desk (Read Only), Remote Assistance, and Manage Remote Processes and Applications |
| Disconnect and logoff operations for local sessions. | Manage Help Desk (Read Only) and Manage Sessions |
