Horizon Help Desk Tool is integrated into Horizon Console. You can search for a user that you want to troubleshoot problems for in Horizon Help Desk Tool.

Procedure

  1. You can search for a user name in the User Search text box or navigate directly to the Horizon Help Desk Tool tool.
    • In Horizon Console, enter a user name in the User Search text box.
    • Select Monitor > Help Desk and enter a user name in the User Search text box.
    Horizon Console displays a list of users in the search results. The search can return up to 100 matching results.
  2. Select a user name.
    The user information appears in a user card.

What to do next

To troubleshoot problems, click the related tabs in the user card.