To create an entitlement in vRealize Automation, administrators specify a business group and the service that corresponds to that group.

If you have been using vRealize Automation, you might have already created these entitlements, or equivalent entitlements.


  • Verify that you have administrator credentials for the vRealize Orchestrator server. The account must be a member of the vRealize Orchestrator Admin group configured to authenticate through vCenter Single Sign-On.
  • Create the business groups that contain the users that you want to entitle. See Create Business Groups for Delegated Administrators and End Users.
  • Create the services that correspond to the business groups that you want to entitle. See Create Services for Delegated Administrators and End Users.
  • Become familiar with the procedures for creating entitlements in vRealize Automation. For information, see the vRealize Automation documentation.


  1. Log in to vRealize Automation as an administrator.
  2. Click the Administration tab.
  3. Select Catalog Management > Entitlements.
  4. Create an entitlement for delegated administrators.
    1. Click the Add Entitlement (+) icon.
    2. On the Details tab, enter a name and, in the Status list, select Active.
    3. From the Business Group list, select the business group that you created for delegated administrators.
    4. In the Users & Groups text box, specify users from the delegated administrators business group and click Next.
    5. On the Items & Approvals tab, click the Add (+) icon for Entitled Services and select the delegated administrator service that you created.
    6. Click Add.
  5. To create an entitlement for end users, repeat the previous step.

What to do next

Bind the vRealize Orchestrator Plug-in for Horizon workflows to pods and pools.