Horizon Help Desk Tool is integrated into Horizon Console. You can search for a user that you want to troubleshoot problems for in Horizon Help Desk Tool.
- You can search for a user name in the User Search text box or navigate directly to the Horizon Help Desk Tool tool.
Horizon Console displays a list of users in the search results. The search can return up to 100 matching results.
- In Horizon Console, enter a user name in the User Search text box.
- Select and enter a user name in the User Search text box.
- Select a user name.
The user information appears in a user card.
What to do next
To troubleshoot problems, click the related tabs in the user card.