You can configure Horizon Connection Server to integrate with Skyline Collector Appliance, which VMware Technical Support uses to diagnose and resolve issues with VMware Horizon. Skyline Collector Appliance pulls Connection Server logs for the VMware Horizon administrator user configured for log collection.


  1. In Horizon Console, create a custom role named Log Collector Administrators with the Collect Operations Logs privilege. See, Add a Custom Role in Horizon Console.
  2. Add a description for the custom role.
  3. Add a new administrator user and choose the Inventory Administrator (Read Only) role and the Log Collector Administrators custom role for the user.


Skyline Collector Appliance can pull the Connection Server logs for this administrator user to diagnose and resolve VMware Horizon issues.