Using Horizon Help Desk Tool in Horizon Console

Horizon Help Desk Tool is a Web application that you can use to get the status of Horizon 8 user sessions and to perform troubleshooting and maintenance operations.

In Horizon Help Desk Tool, you can look up user sessions to troubleshoot problems and perform desktop maintenance operations such as restart or reset desktops.

To configure Horizon Help Desk Tool, you must meet the following requirements:

• Horizon Enterprise edition license or Horizon Apps Advanced edition license for Horizon 8. To verify that you have the correct license, see "Change the Product License Key or License Modes in Horizon Console" in Horizon Administration.
• An event database to store information about Horizon 8 components. For more information about configuring an event database, see the Horizon Installation and Upgrade document.
• The Help Desk Administrator role or the Help Desk Administrator (Read Only) role to log in to Horizon Help Desk Tool. For more information on these roles, see "Privileges for Help Desk Tool Tasks" in the Horizon Administration document.
• Enable the timing profiler on each Connection Server instance to view login segments.

  Use the following vdmadmin command to enable the timing profiler on each Connection Server instance:

  vdmadmin -I -timingProfiler -enable

  Use the following vdmadmin command to enable the timing profiler on a Connection Server instance that uses a management port:

  vdmadmin -I -timingProfiler -enable -server {ip/server}

• Enable the HelpDeskEnable option in the /etc/vmware/viewagent-custom.conf configuration file.