VMware's Customer Experience Improvement Program ("CEIP") provides VMware with information that enables VMware to improve its products and services, fix problems, and advise you on how best to deploy and use our products.

VMware Horizon is configured by default to allow you to join the VMware Customer Experience Improvement Program (CEIP) during the installation process. If you do not wish to participate in the program, deselect the option during installation.

For information about the type of data that VMware collects through the CEIP, and how VMware uses that data, see the Trust & Assurance Center at http://www.vmware.com/trustvmware/ceip.html.

To configure data sharing in Horizon Client, see the appropriate Horizon Client installation and setup guide. For example, for Windows clients, see the Horizon Client for Windows Guide document. To configure data sharing in HTML Access, see the Horizon HTML Access Guide document.

You can change your selection at any time as follows.


  1. In Horizon Console, select Settings > Product Licensing and Usage.
  2. Select the Customer Experience Program tab and click Edit Settings.
  3. Select or deselect Join VMware Customer Experience Improvement Program.
  4. Click OK.
    Note: In addition to information collected for CEIP, VMware may collect Operational Data. This means that VMware may monitor and collect configuration, performance, usage, and consumption data relating to Customer’s and its Users’ use of the Software to facilitate the delivery and operation of the products and services (collectively, “Operational Data”) as described in the VMware Privacy Notice.

    The collection of Operational Data is entirely separate from CEIP, and may occur whether or not you have joined CEIP. You can deactivate the collection of Operational Data by contacting VMware support.