To troubleshoot problems with signing in to Workspace ONE, you can remove the user phone number in the user profile in the VMware Identity Manager admin console.

Procedure

  1. In the admin console, click Users & Groups.
  2. On the User page, select the user name to reset.
  3. In the VMware Verify tab, click Reset VMware Verify.

Results

The phone number is removed from the user profile and the User list shows N/A in the VMware Verify Phone number column. The phone number is unregistered from the VMware Verify service. When the user signs in to their Workspace ONE app, they are asked to enter the phone number to enroll in the VMware Verify service again.