You can troubleshoot issues that you or users experience after you configure VMware Identity Manager resources. ThinApp Packages Fail to Launch from the User PortalWhen a user tries to launch a ThinApp package from the user portal, a browser message might appear that prompts the user to download and install the VMware Identity Manager Desktop application even when the application is already installed and running. Users Accessing Citrix-Published Resources Receive an Encryption ErrorThe XenApp ICA properties in VMware Identity Manager must include the encryption property set to the same encryption level as configured on the XenApp servers in the farm, otherwise users cannot access their Citrix-published applications or desktops. Citrix-Published Resources Are Not Available in VMware Identity ManagerA communication issue between Integration Broker and PowerShell SDK might prevent Citrix-Published Applications and Desktops from appearing in the VMware Identity Manager catalog. When Users Launch a Citrix-Published Resource, the Browser Displays 500 Internal Server ErrorA mismatch between the configurations of the Citrix server farm and VMware Identity Manager might cause the launch of Citrix-published resources to fail. Memory Issue Prevents Proper Configuration of Integration BrokerWhen you integrate VMware Identity Manager with Citrix server farm versions 6.0 and earlier, insufficient memory allotted to PowerShell SDK results in an error. Resource Not Available Error while Launching XenApp 7.x DesktopsUsers are unable to launch a XenApp 7.x desktop. A Resource not available error appears. Unable to Launch Desktop from Citrix XenDesktop Farm on Windows 7On Windows 7, users are unable to launch desktops from a Citrix XenDesktop farm when SSL is enabled for the Integration Broker. Users Unable to Launch View Applications or DesktopsUsers are unable to launch Horizon 7, Horizon 6, or View applications or desktops from the VMware Identity Manager user portal. Unable to Synchronize View ResourcesSynchronization of Horizon 7, Horizon 6, or View resources to VMware Identity Manager is either unsuccessful or very slow.