In VMware AirWatch 9.1, the AirWatch Cloud Connector (ACC) has been included as a component in a new installer called the VMware Enterprise Systems Connector. This installer serves as the unified connector package for Workspace ONE, AirWatch, and Identity. It is comprised of two components, ACC and the VMware Identity Manager Connector.

During the installation process, you can choose which components to install.

installer Custom Setup page

See Determine Which Components to Install for the scenarios where installing both components is recommended.

AirWatch Cloud Connector Component

The AirWatch Cloud Connector (ACC) provides organizations with the ability to integrate AirWatch with their back-end enterprise systems.

The ACC runs in the internal network, acting as a proxy that securely transmits requests from AirWatch to the organization's critical enterprise infrastructure components. This allows organizations to leverage the benefits of AirWatch Mobile Device Management (MDM), running in any configuration, together with those of their existing LDAP, certificate authority, email, and other internal systems. See also Enterprise Systems Connector Architecture Overview.

The ACC integrates with the following internal components.

  • Email Relay (SMTP)

  • Directory Services (LDAP/AD)

  • Email Management Exchange 2010 (PowerShell)

  • BlackBerry Enterprise Server (BES)

  • Lotus Domino Web Service (HTTPS)

  • Syslog (Event log data)

The following components are only available if you purchased the PKI Integration add-on, which is available separately.

  • Microsoft Certificate Services (PKI)

  • Simple Certificate Enrollment Protocol (SCEP PKI)

  • Third-party Certificate Services (on-premises only)

VMware Identity Manager Connector Component

The VMware Identity Manager Connector provides directory integration, user authentication, and integration with resources such as Horizon View.

Using the VMware Identity Manager Connector component provides the following additional capabilities to your deployment.

  • VMware Identity Manager Connector-based authentication methods such as password, RSA Adaptive Authentication, RSA SecurID, and Radius

  • Kerberos authentication for internal users

  • Integration with the following resources:

    • Horizon View desktop and application pools

    • Citrix-published resources

    • VMware Horizon® Cloud Service™ with Hosted and On-Premises Infrastructure

Getting Started


For on-premises deployments, before proceeding with this guide, you should have read and performed the procedures in the AirWatch Cloud Messaging Service (AWCM) Guide.

If you are an on-premises customer, ensure that AWCM is installed correctly, running, and communicating with AirWatch without any errors.