Users are unable to launch applications from the Workspace ONE portal or the wrong authentication method is applied in a load-balanced environment.
In a load-balanced environment, problems such as the following might occur:
Users are unable to launch applications from the Workspace ONE portal after they log in.
The wrong authentication method is presented to users for step-up authentication.
These problems can occur if access policies are determined incorrectly. The client IP address determines which access policy is applied during login and during application launch. In a load-balanced environment, VMware Identity Manager uses the X-Forwarded-For header to determine the client IP address. In some cases, an error might occur.
service.numberOfLoadBalancers property in the runtime-config.properties file in each of the nodes in your VMware Identity Manager cluster. The property specifies the number of load balancers fronting the VMware Identity Manager instances.
Setting this property is optional.
Log in to the VMware Identity Manager appliance.
Edit the /usr/local/horizon/conf/runtime-config.properties file and add the following property:
numberOfLBsis the number of load balancers fronting the VMware Identity Manager instances.
Restart the workspace appliance.
service horizon-workspace restart