The troubleshooting topics describe solutions to potential problems you might encounter when installing or configuring VMware Identity Manager. Users Unable to Launch Applications or Incorrect Authentication Method Applied in Load-Balanced EnvironmentsUsers are unable to launch applications from the Workspace ONE portal or the wrong authentication method is applied in a load-balanced environment. Group Does Not Display Any Members after Directory SyncDirectory sync completes successfully but no users are displayed in synced groups. Troubleshooting ElasticsearchUse this information to troubleshoot problems with Elasticsearch in a cluster environment. Elasticsearch, a search and analytics engine used for auditing, reports, and directory sync logs, is embedded in the VMware Identity Manager virtual appliance.