Resolve errors that occur during upgrade by reviewing the error logs. Upgrade log files are in the /opt/vmware/var/log directory.

Problem

After the upgrade finishes, VMware Identity Manager does not start and errors appear in the error logs.

Cause

Errors occurred during upgrade.

Solution

  1. Log in to the VMware Identity Manager virtual appliance.
  2. Open the /opt/vmware/var/log/update.log file and review the error messages.
  3. Open the /opt/vmware/var/log/vami/updatecli.log file and review the error messages.
  4. Resolve the errors and rerun the upgrade command. The upgrade command resumes from the point where it stopped.
    Note: Alternatively, you can revert to a snapshot and run the upgrade again.