You can collect a bundle of log files to send to VMware support. You obtain the bundle from the connector configuration page.
The following log files are collected in the bundle.
| Component | Location of Log File | Description |
|---|---|---|
| Apache Tomcat Logs (catalina.log) | /opt/vmware/horizon/workspace/logs/catalina.log | Apache Tomcat records messages that are not recorded in other log files. |
| Configurator Logs (configurator.log) | /opt/vmware/horizon/workspace/logs/configurator.log | Requests that the Configurator receives from the REST client and the Web interface. |
| Connector Logs | /opt/vmware/horizon/workspace/logs/connector.log | A record of each request received from the Web interface. Each log entry also includes the request URL, timestamp, and exceptions. No sync actions are recorded. |
| /opt/vmware/horizon/workspace/logs/connector-dir-sync.log | Messages related to directory sync. | |
| Service Logs | /opt/vmware/horizon/workspace/logs/horizon.log | VMware Identity Manager records activity that takes place on the workspace-va appliance, such as activity related to entitlements, users, and groups. |
Procedure
- Log in to the connector configuration page at https://connectorURL:8443/cfg/logs.
- Click Prepare log bundle.
- Download the bundle and send it to VMware support.
