Use this information to troubleshoot the ThinApp configuration in VMware Identity Manager. What to read next ThinApp Packages Fail to Launch from the User PortalWhen a user tries to launch a ThinApp package from the user portal, a browser message might appear that prompts the user to download and install the VMware Identity Manager Desktop application even when the application is already installed and running. Parent topic: Troubleshooting VMware Identity Manager Resource Configuration