Directory sync completes successfully but no users are displayed in synced groups.

Problem

After a directory is synced, either manually or automatically based on the sync schedule, the sync process completes successfully but no users are displayed in synced groups.

Cause

This problem occurs when you have two or more nodes in a cluster and there is a time difference of more than 5 seconds between the nodes.

Solution

  1. Ensure that there is no time difference between the nodes. Use the same NTP server across all nodes in the cluster to synchronize the time.

    For example, enter https://community.spiceworks.com/how_to/5765-configure-windows-server-to-query-an-external-ntp-server.

  2. Restart the service on all the nodes.

    <install dir>\usr\local\horizon\scripts\horizonService.bat restart

  3. (Optional) In the VMware Identity Manager console, delete the group, add it again in the sync settings, and sync the directory again.