You must configure certain settings on the load balancer, such as setting the load balancer timeout correctly and enabling sticky sessions.

Configure these settings.

  • Load Balancer Timeout

    For the VMware Identity Manager Connector to function correctly, you might need to increase the load balancer request timeout from the default. The value is set in minutes. If the timeout setting is too low, you might see the following error.

    502 error: The service is currently unavailable
  • Enable Sticky Sessions

    You must enable the sticky session setting on the load balancer if your deployment has multiple connector instances. The load balancer will then bind a user's session to a specific connector instance.