If the VMware Integrated OpenStack vApp does not appear in vSphere, you may need to perform various actions.

Problem

VMware Integrated OpenStack installed successfully, but the vApp is not displayed in vSphere.

Solution

  1. In a browser, open https://mgmt-server-ip:8443/VIO and log in with the administrator credentials for your vCenter Server instance.
  2. If the status indicator is red, perform the following steps:
    1. Click Fix.
    2. Verify the certificate and click OK.
    3. Log out of the vSphere Web Client and log in again.
  3. If the problem persists, confirm that the OpenStack Management Server can connect to the vCenter Server instance.
  4. Log in to the OpenStack Management Server and check the logs in the /var/log/oms folder to confirm that the OpenStack Management Server service initiated properly.
  5. Restart the OpenStack Management Server service. 
    service oms restart
  6. Log out of the vSphere Web Client and log in again.
  7. If the problem persists, log in to the vCenter Server virtual machine and restart the vSphere Web Client service.
    • For vSphere 6.5 or later, run the following commands: 
      service-control --stop vsphere-client
cd /etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/
rm -rf *
cd /usr/lib/vmware-vsphere-client/server/work
rm -rf *
service-control --start vsphere-client
    • For vSphere 6.0, run the following commands: 
      service vsphere-client stop
cd /etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/
rm -rf *
service vsphere-client start
    • For vSphere 5.5, run the following commands: 
      service vsphere-client stop
cd /var/lib/vmware/vsphere-client/vc-packages/vsphere-client-serenity/
rm -rf * service vsphere-client start
  8. Log out of the vSphere Web Client and log back in.