The VMware Integrated OpenStack CLI health check runbook covers the viocli check health cases and procedures for fixing the reported issues.

You can run any of the following solutions for the reported issues in viocli check health:

Node not Ready

  • To get the node status, run the osctl get node command.
    osctl get node
NAME                                       STATUS   ROLES                     AGE   VERSION
controller-dqpzc8r69w                      Ready    openstack-control-plane   17d   v1.17.2+vmware.1
controller-lqb7xjgm9r                      Ready    openstack-control-plane   17d   v1.17.2+vmware.1
controller-mvn5nmdrsp                      Ready    openstack-control-plane   17d   v1.17.2+vmware.1
vxlan-vm-111-161.vio-mgmt.eng.vmware.com   Ready    master                    17d   v1.17.2+vmware.1
  • Restart the kubelet service on the not ready node with the following command:
    viosshcmd ${not_ready_node} 'sudo systemctl restart kubelet'
  • To recheck status of this issue, run viocli check health -n kubernetes.

Node with Duplicate IP Address

For more information on node with duplicate IP address, see KB 82608.

To recheck the status of this issue, run viocli check health -n kubernetes.

Node Unhealthy

  • Run osctl describe node <node> to get the health status of the node.
    Type                 Status  LastHeartbeatTime                 LastTransitionTime                Reason                       Message

  ----                 ------  -----------------                 ------------------                ------                       -------

  NetworkUnavailable   False   Sat, 05 Jun 2021 10:47:53 +0000   Sat, 05 Jun 2021 10:47:53 +0000   CalicoIsUp                   Calico is running on this node

  MemoryPressure       False   Mon, 07 Jun 2021 01:21:55 +0000   Mon, 07 Jun 2021 00:57:29 +0000   KubeletHasSufficientMemory   kubelet has sufficient memory available

  DiskPressure         False   Mon, 07 Jun 2021 01:21:55 +0000   Mon, 07 Jun 2021 00:57:29 +0000   KubeletHasNoDiskPressure     kubelet has no disk pressure

  PIDPressure          False   Mon, 07 Jun 2021 01:21:55 +0000   Mon, 07 Jun 2021 00:57:29 +0000   KubeletHasSufficientPID      kubelet has sufficient PID available

  Ready                True    Mon, 07 Jun 2021 01:21:55 +0000   Mon, 07 Jun 2021 00:57:32 +0000   KubeletReady                 kubelet is posting ready status
  • If NetworkUnavailable, MemoryPressure, DiskPressure, or PIDPressure status is true, Kubernetes node is in unhealthy status. So, you must check the system status and resource usage of the unhealthy node.
  • To recheck the status of this issue, run viocli check health -n kubernetes.

Node with High Disk Usage

  • Login to the node which reports high disk use.
    #viossh ${node}
  • Check disk usage with df -h.
  • Remove unused files on the node.
  • To recheck the status of this issue, run viocli check health -n kubernetes.
Note: The kubelet purges some docker images from local image repository on VMware Integrated OpenStack manager when free disk space goes below 15%. When it happens and some pods become Evicted, please contact VMware Support to rescue.
Node with High Inode Usage
  • Login to the node with the high inode use.
    #viossh ${node}
  • Check the inode use with df -i /.
  • Remove unused files on the node.
  • To recheck the status of this issue, run viocli check health -n kubernetes.

Node with Snapshot

  • Login to the vCenter and remove the snapshots taken for the VMware Integrated OpenStack controller nodes.
  • If it reports an error fail to connect to vCenter, you must check the vCenter connection information in VMware Integrated OpenStack.
  • To recheck the status of this issue, run viocli check health -n kubernetes.

Cannot Resolve FQDN

  • From the VMware Integrated OpenStack management node, check the DNS resolution with the following commands:
    #viosshcmd ${node_name}  -c "nslookup ${reported_host}"
#toolbox -c "dig $host +noedns +tcp"
  • If failed, check the DNS server configured in the VMware Integrated OpenStack node /etc/resolve.conf.
  • To recheck the status of this issue, run viocli check health -n connectivity.

NTP not Synced in Node

For more information on NTP node, see KB 78565. To recheck the status of this issue, run viocli check health -n connectivity.

LDAP Unreachable

Check the connection from VMware Integrated OpenStack nodes to the specified LDAP server and ensure the LDAP (user, credentials) setting in VMware Integrated OpenStack is correct. To recheck the status of this issue, run viocli check health -n connectivity.

vCenter Unreachable

For vCenter unreachable, check the connection from VMware Integrated OpenStack nodes to the specified vCenter and ensure the vCenter setting (user, credentials) in VMware Integrated OpenStack is correct. To recheck the status of this issue, run viocli check health -n connectivity.

NSX Unreachable

For NSX unreachable, check the connection from VMware Integrated OpenStack nodes to the specified NSX server and ensure the NSX setting (user, credentials) is correct. To recheck the status of this issue, run viocli check health -n connectivity.

Log Server Unreachable
DNS Server Unreachable
  • Ensure that the DNS server can communicate with the VMware Integrated OpenStack API access network.
  • You must have all the prerequisites listed in Enable the Designate Component document ready.
  • To recheck the status of this issue, run viocli check health -n connectivity.

Incorrect Network Partition in rabbitmq Node

  • To force recreate the rabbitmq node, run on VMware Integrated OpenStack management node.
    #osctl delete pod ${reported_rabbitmq_node}
  • To recheck the status of this issue, run viocli heath check -n rabbitmq.

WSREP Cluster Issue

If the deployment status in viocli get deployment is Running, please contact VIO support. Otherwise, follow the instructions below.
  • Run the following command from VMware Integrated OpenStack manager node: 
    #kubectl -n openstack exec -ti mariadb-server-0 -- mysql --defaults-file=/etc/mysql/admin_user.cnf --connect-timeout=5 --host=localhost -B -N -e "show status;"
#kubectl -n openstack exec -ti mariadb-server-1 -- mysql --defaults-file=/etc/mysql/admin_user.cnf --connect-timeout=5 --host=localhost -B -N -e "show status;"
#kubectl -n openstack exec -ti mariadb-server-2 -- mysql --defaults-file=/etc/mysql/admin_user.cnf --connect-timeout=5 --host=localhost -B -N -e "show status;"
  • If the output wsrep_cluster_size of mariadb-server-x is not 3, then recreate the mariadb node with:
    #kubectl -n openstack delete pod mariadb-server-x
  • If a big gap of wsrep_last_commited is seen among the three nodes, then restart the mariadb node or nodes with a smaller number with wsrep_last_committed.
    #kubectl -n openstack delete pod mariadb-server-x
  • To recheck the status of this issue, run viocli check health -n mariadb.

Big Tables in OpenStack Database

It will impact system performance. Please contact VMware Support.

Too Many Legacy Network Resources in Control Plane

For solution, see Fail to enable ceilometer when there are 10k neutron tenant networks in VMware Integrated OpenStack 7.1 Release Notes.

OpenStack Keystone not Working Properly

  • You must try to login to OpenStack from toolbox as the admin user and try to run the commands such as openstack user list and openstack user show. If the login fails, collect and check Keystone logs for error messages.
  • Get the list of keystone-api pod:
    #osctl get pod | grep keystone-api
  • Collect the logs:
    #osctl logs keystone-api-xxxx -c keystone-api >keystone-api-xxxx.log
  • To check the status of this issue, run viocli check health -n keystone.

Empty Network ID in Neutron Database

For solution, see KB 76455. To check the status of this issue, run viocli check health -n neutron.

Wrong vCenter Reference in Neutron

  • Get viocluster name. 
    osctl get viocluster
    If viocluster1 is returned, continue to the next step. Otherwise, this is a false alarm. Contact VMware Support for a permanent solution.
  • Get viocluster vCenter configuration.
    # osctl get viocluster viocluster1 -oyaml
  • Backup Neutron configuration.
    osctl get neutron -oyaml > neutron-<time-now>.yml
  • Edit Neutron CR cmd:osctl edit neutron neutron-xxx and then change CR spec by replacing vCenter reference found in step 1.
    spec:
  conf:
    plugins:
      nsx:
        dvs:
          dvs_name: vio-dvs
          host_ip: .VCenter:vcenter812:spec.hostname <---- change the vcenter instance to viocluster refered
          host_password: .VCenter:vcenter812:spec.password <---- same above
          host_username: .VCenter:vcenter812:spec.username <----
          insecure: .VCenter:vcenter812:spec.insecure <----
  • To check the status of this issue, run viocli check health -n neutron.
Nova Services Down
  • Get the Nova pod.
    osctl get pod | grep nova

    Check if the Nova pod is not in Running status.

  • Delete the pod with: osctl delete pod xxx.

    Wait for the new pod until its status is Running.

  • To check the status of this issue, run viocli check health -n nova.

Stale Nova Service

For stale Nova service, see KB 78736. To check the status of this issue, run viocli check health -n nova.

Redundant Nova in Catalog List
  • Login to the toolbox and try to find and delete the redundant Nova service and some Nova service without endpoints.
    # openstack catalog list
    # openstack service list
  • Find out the Nova service in use.
    # openstack endpoint list |grep nova
  • To check the status of this issue, run viocli check health -n nova.

Some Nova Compute Pods Keep Restarting Due To Startup Timeout

This alarm indicates that some nova compute pods may be under unhealthy state. Please contact VMware support for solution. To check the status of the issue, run viocli check health -n nova.

Glance Datastore Unreachable

  • Get Glance service list.
    osctl get glance
  • Get Glance datastore information.
    osctl get glance $glance-xxx -o yaml
  • Find datastore connection information.
    spec:
  conf:
    backends:
      vmware_backend:
        vmware_datastores: xxxx
        vmware_server_host: xxxx
        vmware_server_password: xxxx
        vmware_server_username: .xxxx
  • If the information is incorrect, check vCenter and datastore connection and update it with osctl update glance $glance-xxx accordingly.
  • To check the status of this issue, run viocli check health -n glance.

Glance Image(s) With Incorrect Location Format

The message indicates that some of glance images are in incorrect location format. Please contact VMware support for solution. To check the status of the issue, run viocli check health -n glance.

Cinder Services Down

  • Get the Cinder pod.
    osctl get pod | grep cinder | grep -v Completed

    Check if the Cinder pod is not in Running status.

  • Delete the pod with: osctl delete pod xxx.

    Wait for the new pod until its status shows as Running.

  • To check the status of this issue, run viocli check health -n cinder.
Stale Cinder Service
  • Login in to cinder-volume pod.
    #osctl exec -ti cinder-volume-0 bash
  • Check and list stale Cinder services.
    #cinder-manage service list
    For example: 
    #cinder-manage service list
  • Get rid of stale Cinder services using cinder-manage command in cinder-volume pod.
    # cinder-manage service remove cinder-scheduler cinder-scheduler-7868dc59dc-km9mj
# cinder-manage service remove cinder-volume controller01@e-muc-cb-1b-az3:172.23.48.18
  • To check the status of this issue, run viocli check health -n cinder.
Command not Found
  • To install the required command in VMware Integrated OpenStack management node, run tdnf install xxx .
  • To check the status of this issue, run viocli check health -n basic.

Empty Kubernetes Node List or Node Unreachable

Run osctl get nodes from VMware Integrated OpenStack management node and check if it can capture the correct output. To check the status of this issue, run viocli check health -n basic.

No Running Pod

Run osctl get pod |grep xxx from VMware Integrated OpenStack management node and check if it can capture any running pod from the output. To check the status of this issue, viocli check health -n basic.

Pod Unreachable

Run osctl exec -it $pod_name bash from VMware Integrated OpenStack management node and check if you can login to the pod. To check the status of this issue, run viocli check health -n basic.

Run Command in Pod

Check log file /var/log/viocli_health_check.log for detail information and try to rerun the command from VMware Integrated OpenStack management node. To check the status of this issue, run viocli check health -n basic.

OpenStack not Ready
  • Login to the toolbox and run some OpenStack commands, for example, openstack catalog list and check if the command can capture correct return.
  • For more message, add the debug option. For example:
    openstack catalog list --debug
  • To check the status of this issue, run viocli check health -n basic.
Empty OpenStack Admin Password Stored in VMware Integrated OpenStack
  • Get the openstack admin password and compare it with OS_PASSWORD.
    osctl get secret keystone-keystone-admin -o jsonpath='{.data.OS_PASSWORD}
  • If there is no value stored in keystone-keystone-admin, update it with osctl edit secret keystone-keystone-admin.
  • To check the status of this issue, run viocli check health -n basic.
Note: If the passwords are different, you must contact VMware for recovering the correct pasword.

vCenter cluster is overloaded / hosts are under pressure

Check vCenter hosts for VIO control plane and add more resource, or clean up some unused instance to relieve the pressure on resources.

VIO Certificate Expired / Is About To Expire
  • Check log /var/log/viocli_health_check.log and search the last message for check_vio_cert_expire to know how long the certificate has been expired or will expire.
  • To update the cert, follow Update Certificate for VMware Integrated OpenStack.
  • To recheck the status of the issue, run viocli check health -n connectivity.

LDAP Certificate Expired / Is About To Expire

  • Check log /var/log/viocli_health_check.log and search the last message for check_ldap_cert_expire to know how long the certificate has been expired or will expire.
  • To update the cert, follow Update Certificate for LDAP Server.
    Note: If no LDAP configured, the check will be skipped with log message, No LDAP Certificate found.
  • To recheck the status of the issue, run viocli check health -n connectivity.

vCenter Certificate Expired / Is About To Expire

  • Check log /var/log/viocli_health_check.log and search the last message for check_vcenter_cert_expire to know how long the certificate has been expired or will expire.
  • To update the cert, follow Configuring VMware Integrated OpenStack with Updated vCenter or NSX-T Certificate.
    Note: If the vcenter is configured to use insecure connection, the check will be skipped with log message, Use insecure connection.
  • To recheck the status of the issue, run viocli check health -n connectivity.

NSX Certificate Expired/Is About To Expire

  • Check log /var/log/viocli_health_check.log and search the last message for check_nsx_cert_expire to know how long the certificate has been expired or will expire.
  • To update the cert, follow Configuring VMware Integrated OpenStack with Updated vCenter or NSX-T Certificate.
    Note: If the NSX is configured to use insecure connection, the check will be skipped with log message, Use insecure connection.
  • To recheck the status of the issue, run viocli check health -n connectivity.

Service xxx Stopped

Run viocli start xxx to start the service. To check the status of this issue, run viocli check health -n lifecycle_manager.

vCenter Hosts For VIO Control Plane Are Under Pressure
  • Check log /var/log/viocli_health_check.log and search the last message for check_cluster_workload, which provides detailed resource usage.
  • Fix reported resource issues and then recheck status by running viocli check health -n kubernetes.