VMware Learning Platform monitors callbacks to detect the calls that exceed a completion time limit. Once a callback exceeds the time limit, the system disables it and sends a notification to the dashboard to warn you (the tenant admin).

Once a callback has been disabled, you can:

  • Re-enable the callback using the Entitlement Callback form to resend the callback.

  • To retrieve the callback data, contact the VMware Learning Platform support team . Even though the system never sent the callback, the data is retained in the VMware Learning Platform database for a period. The support team can retrieve it for you.