An entitlement callback sends data about a just-completed lab to a contact. You can select the type of event data you want sent back.

For example, you can send back data about lab start times, end times or enrollment times. The Entitlement Callback list provides options for more targeted follow-up calls to end users from the organization conducting the lab. Once you have configured a callback, you must associate it with a lab using the Update Settings tab on the Create Lab form.

Understanding Entitlement Callback Triggers

For example, you can select to send back data about lab start times, end times or enrollment times. The Entitlement Callback list provides options for more targeted follow-up calls to end users from the organization conducting the lab. Once you have configured a callback, you must associate it with a lab using the Update Settings tab on the Create Lab form.

To better understand the life cycle of events and their respective boundaries, note the following guidelines.

  • Every entitlement starts with an enroll event.

  • Every entitlement that an end user actually uses, has at least one start event.

  • Every entitlement ends with at least one of the following events: end, expired, or canceled.

  • If an entitlement is being graded, the graded event occurs after the end event.