The Account page includes a drop-down menu of common account management tasks. You can make changes for an individual user account or bulk accounts.

  1. To open the Account page, select Security > User Controls

  2. On the Account List, select the check box next to a user account, then click the ellipses to open the list of action options.

The following actions are available.

Option

Description

More Details

Displays the details of the user account.

Update

Edit and update an account.

User Access

Edit and update a user's access and roles.

Login As Account

Use the Login As Account option to log into the lab console as the selected user. If an end user reports a lab console problem, you can use the Login As Account option to see the problem or issue that the end user has reported.

Send New Token

Sends a verification email to the user when a tenant user account is set up. The purpose of the email is to validate that the user's email address is authentic.

Remove From Tenant

Removes all accounts in the Account List from the tenant.

Download

Allows you (the tenant admin) to download comma-separated values (CSV) of the users selected in the list.

  1. To update multiple accounts, select the check box next to user accounts that you want to update, and select the action options listed on the page.



Action

Description

Send new token

Sends a verification email to the user when a tenant user account is set up. The purpose of the email is to validate that the user's email address is authentic.

Remove from tenant

Removes all accounts from the tenant.

Download

Allows you (the tenant admin) to download comma-separated values (CSV) of the users selected in the list.

Move to tenant

Moves all accounts in the Account list from the current tenant to the selected tenant (selected from a drop-down).

Copy to tenant

Copies all listed accounts from the current tenant to the selected tenant (selected from a drop-down).

Unlock Account

Unlocks all accounts in the list of accounts.

Note:

The system locks an account when an end user, while trying to log into a lab, answers the security questions wrong three times. At the time of locking (third wrong answer), the system sends an email to the email address of the account. The email contains a verification link that unlocks the account.

Using Additional Account Options

There are several other useful options you can use from the Account page: Flush Questions, Log in as User, and Print One Time Password.

Flush Questions

Flush Questions removes a user’s security questions. The option is useful in cases where someone having a user role has set security questions but cannot remember the answers. Flushing the user’s security questions allows the user to log in with a one-time password (OTP) and then set new security questions.

Note:

Flush Questions must be enabled per-tenant (by a VMware). If you note that the Flush Questions option is inactive for a user, the likely reason is that the user has a role greater than a “user role” in another tenant.

Log in as User

If an end user reports a lab console problem/issue, you can use the Login as User option to log into the lab console as the selected user. The Login as User option allows you to see exactly what problem/issue the end user has reported. To use this option, proceed as follows:

  1. Select a user, then click Login as User.

  2. On the notification that appears, click or enter the Login URL into your browser's address field.

    The system logs you out of your current session and logs you into the lab console as the user.

Print One Time Password

You can print the selected user's one-time password with the Print One Time Password option.