To help troubleshoot and diagnose problems, you can send VMware support information about a protected site and the Cyber Recovery connector, called a support bundle.

When you submit a support bundle, VMware Live Cyber Recovery collects support data, creates a support bundle, and sends it to the VMware Support team. Typically, you submit a support bundle only after consulting with VMware support.


  1. From the left navigation, select Protected sites and then select a protected site.
  2. Select a protected site.
  3. From the upper-right of the window, click the drop-down menu and select Send support bundle.
  4. In the dialog box, click Submit support bundle.