Recovery Fails Due to an Unsupported Combination of VMware Tools and ESXi

The recovery process might fail if the version of VMware Tools installed on your VM and the version of the ESXi host on the recovery site are incompatible with VMware Live Site Recovery.

Problem

You might receive the following error during the recovery process.

OperationNotSupportedByGuest

Cause

The problem might appear if you use incompatible versions of VMware Tools and ESXi. For information about the compatibility between VMware Live Site Recovery, VMware Tools, and ESXi, see Compatibility Matrices for VMware Live Site Recovery 9.0.

Solution

• ♦ Ensure that the versions of VMware Tools and ESXi are compatible with your VMware Live Site Recovery.