End users can use the file portal to browse and view directories on their local drive and profile-related files in their CVD, such as Desktop, My Documents, My Pictures, and so on.

About this task

End users access the files from the data center, not from the endpoint, so the endpoint does not need to be accessible for the file portal purposes.

End users have read only access to the files and cannot modify or upload them.

End users can select files from any available CVD snapshot, which means they can access files that were previously deleted, or can access earlier versions of files from their snapshots.


When the CVD contains Encrypted File System (EFS) files, only EFS files that the accessing user encrypted are visible on the CVD. Non-authorized files are filtered from the view.

You can view the set of user files and directories that can be excluded from restoration, as defined in the upload policies User area. See Working with Upload Policies.


  • Verify that a file portal URL is configured in the Mirage Management server.

  • Verify that the administrator configured the file portal.

  • End users must have permission to access the file portal by the administrator . See Allow Access to CVD Files.

  • If you are using Internet Explorer, you must use Internet Explorer 9 or later.


  1. Access the file portal login page.
    1. In the notification area of an endpoint that has the Mirage client installed, right-click and select Show File Portal

    If a file portal URL is not configured in the Management server, you can also access it at https://mirage-server-address/Explorer/.

  2. Log in to the file portal for your environment and type the required information.




    Your corporate Active Directory login.

    Hosted MSP (with domain)

    Your corporate Active Directory profile is automatically mapped to your MSP login as part of file portal activation. This happens the first time you login to a computer with an active Mirage client.

    Hosted MSP (without domain)

    If you are not a member of a domain, the local profile on the client is manually mapped to the MSP login. This configuration is similar to the Hosted MSP with domain option. The administrator can perform the mapping manually using the Mirage Management console.


You can browse and open your files.