SID Mobility provides the ability to move a customer’s subscription from one OrgID to another OrgID without impacting the subscription terms.

SID Mobility Workflow

In the event that a subscription is onboarded to the wrong organization, please engage the relevant account team to start the process.

Once the customer requests to move organization, Pulse should get notified. After receiving the notification, Pulse should move the subscriptions to the new organization and mark the older organization as dormant. After the subscription is migrated, customer should get notified and should be able to consume the subscriptions from the new organization.