You can collect support bundles from your NSX Intelligence appliance using the NSX Manager user interface. You can download the bundle to your local system or upload them to a remote file server.

The support bundle file contents do not include network traffic flow data or recommendations data.

Procedure

  1. From your browser, log in with enterprise administrator privileges to an NSX Manager at https://<nsx-manager-ip-address>.
  2. Select System > Support Bundle.
  3. In the Request Bundle page, select NSX Intelligence from the Type drop-down menu.
  4. From the Available pane, select the NSX Intelligence appliance node from which you want to collect the support bundle.
    Only one NSX Intelligence appliance node is supported.
  5. To move the selected node to the Selected pane, click the > icon.
  6. In the Log age (days) text box, keep the default value of All or enter the specific number of days' worth of logs that you want included in the support bundle.
  7. (Optional) To specify if you want the core files and audit log files included in the support bundle, click the Include core files and audit logs toggle.
    Ensure that you read the information under the toggle and understand what it means when you include or exclude the core files and audit logs.
  8. (Optional) Select the Upload bundle to remote file server check box if you want to upload the support bundle to a remote file server.
    1. Provide the remote file server's IP address or FQDN; port, and protocol to use.
    2. Enter the user name and password for the remote file server.
    3. Enter the absolute directory path to where the bundle is to be uploaded.
    4. If you want the NSX Manager perform the bundle upload, toggle Manager upload.
  9. Click Start Bundle Collection.
  10. Monitor the status of the bundle collection process.
    The Status page shows the progress of the support bundle collection. When the collection has finished successfully, the size of the bundle is displayed next to Support Bundle. The Details table displays the info about all the support bundles that were generated successfully or failed to finish.
  11. To store the support bundle to a local folder, click Download. If you selected the Upload bundle to remote file server check box, the support bundle is uploaded to the file server you had specified.