You can collect support bundles from your NSX Intelligence feature using the NSX Manager user interface. You can download the bundle to your local system or upload them to a remote file server.

The support bundle file contents do not include network traffic flow data or recommendations data.


  1. From your browser, log in with enterprise administrator privileges to an NSX Manager at https://<nsx-manager-ip-address>.
  2. Select System > Support Bundle.
  3. In the Request Bundle page, select NSX Application Platform from the Type drop-down menu.
  4. From the Available pane, select the service for which the support bundle is to be collected.
  5. To move the selected service(s) to the Selected pane, click the > icon.
  6. In the Log age (days) text box, keep the default value of All or enter the specific number of days' worth of logs that you want included in the support bundle.
  7. To specify that you want the core files and audit log files to be included in the support bundle, click the Include core files and audit logs toggle to Yes.

    Ensure that you read the information under the toggle and understand what it means when you include or exclude the core files and audit logs.

  8. (Optional) Select the Upload bundle to a remote file server check box if you want to upload the support bundle to a remote file server.
    1. Provide the IP address or host name of the remote file server, port, and protocol to use.
    2. Enter the user name and password for the remote file server.
    3. Enter the absolute destination path to where the bundle is to be uploaded in the remote server.
    4. If you want the NSX Manager to perform the bundle upload, toggle Manager upload.
  9. Click Start Bundle Collection.
  10. Monitor the status of the bundle collection process.

    The Status page shows the progress of the support bundle collection. When the collection has finished successfully, the size of the bundle is displayed next to Support Bundle. The Details table displays the info about all the support bundles that were generated successfully or failed to finish.

  11. To store the support bundle to a local folder, click Download. If you selected the Upload bundle to remote file server check box, the support bundle is uploaded to the file server you had specified.