VMware Technical Support routinely requests diagnostic information or a support bundle when a support request is handled. This diagnostic information contains logs and configuration files for your virtual machines.

Identity Firewall Troubleshooting Data

If your identity-based firewall environment uses Guest Introspection, diagnostic information is found in the following the Knowledge Base articles: Troubleshooting vShield Endpoint / NSX Guest Introspection https://kb.vmware.com/kb/2094261 and Collecting logs in VMware NSX for vSphere 6.x Guest Introspection Universal Service Virtual Machine https://kb.vmware.com/kb/2144624.