Problem

  • Installing the NSX and Edge SSL VPN Client on Windows 8.1 fails.

  • Cannot install NSX Edge SSL VPN-Plus Client on Windows 8.1.

  • You see an error: Driver installation failed for reason E000024B:Please try rebooting the machine.

Cause

This issue occurs if you use of the Hide SSL client network adapter option while adding installation package of the SSL VPN-Plus client for the remote user.

Solution

To resolve this issue, perform the following steps:

Procedure

  1. Log in to the vSphere Web Client.
  2. Click Networking & Security , and then click NSX Edges.
  3. Double-click an NSX Edge, and then click SSL VPN-Plus tab.
  4. Select the installation package that you want to edit, and then click the Edit icon.

    The Edit Installation Package dialog box appears.

  5. Deselect the Hide SSL client network adapter check box.
  6. Click OK.

Results

Go to your Windows 8.1 machine and install the client without any errors.