Use the solution described below if your secondary NSX Manager gets stuck in transit mode as described in the problem. The issue occurs when you restore the backup on primary NSX Manager when the secondary NSX Manager is in transit mode.

Problem

  1. You have configured primary and secondary NSX Managers.

  2. You take the backup of primary NSX Manager.

  3. Later you remove the secondary NSX Manager. The secondary NSX Manager is in transit mode.

  4. Now for some reasons, you restore the backup on primary NSX Manager.

  5. In database, the transit NSX Manager gets updated as Secondary, but on UI it displays as Transit, and the sync fails.

  6. You may not be able to remove the secondary NSX Manager, or promote it as a secondary again.

  7. While promoting transit NSX Manager, an error message saying NSX Manager node with IP address/hostname already exists is displayed.

  8. While removing transit NSX Manager, an error message saying Incorrect user name or password is displayed.

Procedure

  1. Log in to the vCenter linked to the primary NSX Manager using the vSphere Web Client.
  2. Navigate to Home > Networking & Security> Installation, and then select  Management tab.
  3. Select the secondary NSX Manager that you want to delete and click  Actions, and then click Remove Secondary NSX Manager.

    A confirmation dialog box appears.

  4. Select the Perform operation even if NSX Manager is inaccessible check box.
  5. Click OK.

    The secondary NSX Manager gets deleted from the primary database.

  6. Add the secondary NSX Manager again.

What to do next

For more information about adding secondary NSX Manager, refer to NSX Installation Guide.