This topic discusses several SSL VPN-Plus issues and how to resolve them.


  • Installing the SSL VPN-Plus Client fails.

  • You see one of these errors:

    • Windows network property windows is open !! To proceed with installation please close windows network property.

    • Driver installation failed for reason E000024B: please try rebooting the machine.

    • The installation failed. The installer encountered an error that cause the installation to fail. Contact the software manufacturer for assistance.


  1. Ensure that the operating system of SSL VPN client is supported. For more information, see the SSL VPN-Plus section of the NSX Administration Guide.
  2. For Windows 8.1 - Auto downloaded installer is blocked by default. This issue occurs if you use of the Hide SSL client network adapter option while adding installation package of the SSL VPN-Plus client for the remote user. To resolve this issue, perform the following steps:
    1. Log in to the vSphere Web Client.
    2. Click Networking & Security , and then click NSX Edges.
    3. Double-click an NSX Edge, and then click SSL VPN-Plus tab.
    4. Select the installation package that you want to edit, and then click the Edit icon.

      The Edit Installation Package dialog box appears.

    5. Deselect the Hide SSL client network adapter check box.

      Go to your Windows 8.1 machine and install the client without any errors.

  3. For SSL VPN Client - Install SSL VPN client on the end users machine. Installation requires administration rights.
  4. For SSL VPN Portal - You should be able to access from any browser with cookies and java script enabled.
  5. If SSL VPN client installation fails on Mac OS High Sierra, perform the following steps:
    1. The SSL VPN OS X client installation requires explicit user approval for loading a kernel extension (or kext). To do this, go to your Mac OS machine and open the System Preferences > Security & Privacy window.
    2. At the bottom of the window, you can see a message similar to "Some system software was blocked from loading." Click the "Allow" button.
    3. To proceed with you installation, click the Allow button. For more details, refer to