Collecting environment details is useful when checking the compatibility of components.

  1. Determine if Endpoint Protection is used in the customer environment. If it is not, remove the Endpoint Protection service for the virtual machine, and confirm the issue is resolved.
  2. Collect environment details:

    1. ESXi build version - Run the command uname –a on the ESXi host or click on a host in the vSphere Web Client and look for the build number at top of the right-hand pane.

    2. Linux product version and build number
    3. /usr/sbin/vsep -v will give the production version 
      Build number
------------------
Ubuntu 
dpkg -l | grep vmware-nsx-gi-file
SLES12 and RHEL7
rpm -qa | grep vmware-nsx-gi-file
  3. Collect NSX version, and the following details:
    • Partner solution name and version number
    • EPSec Library version number used by the partner solution: Log into the EPP SVM and run this command: 
      strings <path to EPSec library>/libEPSec.so | grep BUILD
    • Guest operating system in the virtual machine
    • Any other third-party applications or file system drivers
  4. ESX EPP Module (MUX) version - run the command esxcli software vib list | grep nsx-context-mux.
  5. Collect workload details, such as the type of server.
  6. Collect ESXi host logs. For more information, see Collecting diagnostic information for VMware ESX/ESXi (653).
  7. Collect service virtual machine (EPP SVM) logs from the partner solution. Reach out to your partner for more details on EPP SVM log collection.
  8. Collect a suspend state file while the problem is occurring, see Suspending a virtual machine on ESX/ESX (2005831) to collect diagnostic information.
  9. After collecting date, compare the compatibility of the vSphere components. For more information, see the VMware Product Interoperability Matrices.