The Management Plane stops responding during the upgrade process and you need to restore a backup that was taken while the upgrade was in progress.

Problem

The Upgrade Coordinator has been upgraded and the Management Plane stops responding. You have a backup that was created while the upgrade was in progress.

Solution

  1. Deploy your Management Plane node with the same IP address that the backup was created from.
  2. Upload the upgrade bundle that you used at the beginning of the upgrade process.
  3. Upgrade the Upgrade Coordinator.
  4. Restore the backup taking during the upgrade process.
  5. Upload a new upgrade bundle if necessary.
  6. Continue with the upgrade process.

Solution

If you have upgraded from NSX 3.2 or later versions, you can also restore the system from the local backup taken by the upgrade process just before upgrading the first NSX Manager. The local backup is available at /<storage_location>/backup/<unified_app_version>/cluster-node-backups on all manager nodes. Note that the storage_location is /image if the upgrade is from NSX 4.0.x and earlier versions. For upgrades from NSX 4.1.0 and later versions, the storage_location is /config_bak.

If you want to use the local backup for restore, copy the backup file from NSX Manager to an SFTP location and then perform the following steps to restore the system.

  1. Log in to NSX Manager as a root user.
  2. Change the directory to the storage location.

    cd /image - if upgrading from NSX 4.0.x and earlier versions.

    cd /config_bak - if upgrading from NSX 4.1.0 and later versions.

  3. Run the following command to copy the backup file to an SFTP server.

    scp -rp backup/<unified_app_version>/* user@<SFTP server IP address>:/<backup_path>

  4. Run the following command to view the generated passphrase.

    cat .backup_keystore/.keyfile

  5. Select the passphrase to copy and save it at a secure location.

While copying the file, you must maintain the same directory structure on the SFTP location as on NSX Manager.