Help and Support for VMware PowerCLI

If you cannot resolve a problem with PowerCLI on your own, you can file a support request under the conditions of your VMware contract.

You can use the following options to troubleshoot problems with PowerCLI.

Self-Help

As a first step, use the existing documentation to search for a solution to your problem. You can search the following resources.

• The PowerCLI official documentation.
• The PowerCLI community.
• The PowerCLI blog.

File a Support Request Under a Basic or Production Support Contract

You can file a technical support request under the terms of a Basic or Production Suport contract with VMware. You can get support for the following types of problems.

• Cmdlets are not working as documented.
• Installation problems with PowerCLI.

Note: PowerCLI is not available for selection as a product in the technical support request form. You must select the product that you are having issues with, for example, vCenter Server, VMware ESXi, and so on.

File a Support Request Under an SDK and API Support Contract

The SDK and API Support package increases the scope of the professional assistance you can request. In addition to the incidents covered under Basic and Production support, you can request the following assistance.

• Clarification of the scope of tasks for which you can use PowerCLI.
• Guidance on how to use PowerCLI to accomplish tasks.
• Assistance with custom scripts.

Note: The SDK and API support engineers do not write or test your code, but they might suggest sample code for a possible solution.